Steve,
I am very pleased with the installation. Your crew was very professional and they left the area cleaner than when they started. I look forward to endless hot water.
We will certainly use your company again and refer friends to you that need work.
Happy Holidays!
Jim
PS: I commend you on your follow-up. Much appreciated.
James Fink I EVO Merchant Services
direct: 516.962.7800 eFax: 516.560.5800
www.goevo.com
Thank you very much for the work and the review. We appreciate you! Steve:)
----- Reply message -----
From: "Sharon Drake" <SDrake@serenity-place.org>
Date: Tue, Dec 7, 2010 4:13 pm
Subject: Today
To: "'steve@paradigmph.com'" <steve@paradigmph.com>
Property Manager Full-time, live-in, Manchester. $25-$40K. Benefits available. Administrative and maintenance skill required. Email resume to : mattloguidice@hotmail.com Paradigm Plumbing and Heating is looking to help the unemployed. Good Luck, Steve
If something good comes from something bad, then something great will come from something good! Words to ponder.
I had a leak on a job and everyone involved was upset. The way we handled the job was I personally went out to the job and soaked up the water. We apologized and got everything back to the way it was. I sent him a card and brownies to let him know that we really did not mean to make the mistake. He was very happy that we took care of this and although he was not happy that it happened, he is happy with the outcome. He trusts us and continues to be a happy client. The leak is the BAD. The nice part was that I received four more jobs from this client which is the GOOD that came from the BAD.
Last night I was thinking if the above can happen that way then if we do something GOOD then we can think that something GREAT will happen. This is the Goal of Paradigm and it happens 98 percent of the time. We go out of our way to make every experience a wonderful one. The GREAT that happens when we reach that goal is we get word of mouth referrals which is the GREAT every company is looking for. Some one told me that people don't care how much you know until they know how much you care. We care and want to thank our clients for the trust they give us each and every day. You, our clients, make Paradigm and we appreciate YOU!!!
Traditions Matter
As we enter into the holiday season once again, I'm reminded of a time a number of years back when my then sophomore-in-high-school daughter made a comment that surprised me. She said "There is only one Christmas album to play when we are putting up the tree - it has to be Nat King Cole." I actually hadn't even realized that that had become a tradition in our home; I guess the music that we played when decorating the tree didn't have much importance in my mind. But clearly it had become an important tradition to my daughter.
I have my own favorite traditions too. Each year on the day before Thanksgiving I re-live the smells and sounds that took place in the kitchen of my youth as my beloved grandmother sauteed the celery and onions for the stuffing, baked the pies and made the cranberry sauce. I doubt she would have known that this would be such a poignant memory for me, but it is.
This, and what I've learned as I have parented my kids has taught me that rather than drive the traditions and memories that my kids will appreciate and relive, I ask them which ones they hold dear. They often surprise me with what matters most to them and we are sure to include their favorites in our family traditions.
The "Nat King Cole" comment from my daughter surprised me for another reason, too. This interchange occurred during a rather rocky time in our relationship. And because it had appeared that she was emotionally disengaged from the family more than ever before, I found myself surprised that she even wanted this degree of traditionalism in the holiday. She did. In fact it mattered a lot to her. Be careful not to assume that a teenager who appears disengaged won't want to participate in holiday traditions. In fact, the traditions may be just the thing to pull him in and get him to relax, reconnect and enjoy family time.
Ask your teenagers what their favorite memories and traditions are. Do some planning so you can maximize opportunities for your family to be together. You may be surprised to learn that your teen has been yearning for that just as much as you.
I ask Kayla & Caylie this question last night and it was really fun to hear that picking out and cutting down a live tree and watching christmas vacation ranked at our Family Traditions. So What are your family traditions? I think you will enjoy this Good Luck, Steve:)
"A person is not given integrity. It results from the relentless pursuit of honesty at all times."
Sharon Riley
BNI Director
Hometown:
Salem, New Hampshire
Company Name: Prudential Verani Realty Years with BNI: 6 Years
Notable Achievement:
Played a lead role in putting together the 2009 and 2010 BNI NH Regional Charitable Golf Tournaments and Silent Auctions. Worked with local sponsors and members to raise money for a variety of charitable causes including the BNI Misner Foundation, Upper Room and the local Make-A-Wish Foundation. To note the 2010 golf tournament raised $13,500.
What are your goals as a BNI Director?
My goal is to help members grow their business and achieve their dreams. Another goal is to help members improve on their skill sets through MSP and Advanced MSP classes.
What advice/thoughts do you have for members in 2010?
Learn one new thing every day. Attend every training possible, and often. There is a reason that BNI is the largest and most successful organization of its kind. The education that is available through BNI is priceless and with continuous education, you will become more efficient and see more results than you ever imagined.
Jim Griffin was the service tech who received this review. Great job Jim we are proud of you!
The following feedback has been made regarding your service:
| Lead Date: | 2010-11-07 17:50:24 |
| Lead From: | Susan Lafond |
| Feedback Date: | 8:31 PM, Saturday, November 13th, 2010, CST |
| Overall (Average) Ratings: | 4.75 |
| Description of Work: | Toilet plugged up..loose bolts replaced new seal put in. |
| Comments: | would hire them again.the service man was very nice. |
Thank you very much Susan for the review we appreciate the Trust. Steve Labbe President PPH :)
Paradigm Plumbing & Heating Inc. is looking for an oil and gas license service tech with a minimum of 10 year experience. We are also looking for a service tech with Air Conditioning experience. Plumbing license would be an added benefit to this position. Please send your resume to Steve@ParadigmPH.com. Thank you for your consideration.
Great Job Jimmy, we are proud of you!
The following feedback has been made regarding your service:
| Feedback Date: | 5:02 PM, Monday, November 8th, 2010, CST |
| Overall (Average) Ratings: | 4.75 |
| Description of Work: | unclogged toilet,replaced wax ring and joni bolts |
| Comments: | was very pleased with work performance.will use your service again the tec(Jim Griffin) was very nice. |
The following feedback has been made regarding your service:
| Lead Date: | 2010-10-25 19:26:17 |
| Lead From: | Roberta Serreti |
| Feedback Date: | 9:27 PM, Wednesday, November 3rd, 2010, CDT |
| Overall (Average) Ratings: | 5 |
| Description of Work: | Bathroom faucets were leaking. We tried to fix ourselves. Could not figure out what was wrong. |
| Comments: | The plumber figured it out and fixed it in no time. I was very happy that I chose Paradigm Plumbing and will call them in the future. |
Dear Steve,
After many, many months of an exhilarating campaign, we have reached Election Day.
How fortunate are we, as Americans and free people, to have the right to choose the direction of our great state.
It has been an honor to campaign as a candidate for New Hampshire Governor.
From Spring through Fall, I've criss-crossed this state and heard the countless concerns of Granite State citizens.
We face great challenges -- yet, I've never felt more optimistic about New Hampshire than I do now.
I am inspired by the courage and determination of the people I've met.
They are tired of the out-of-control spending and growing tax burden that are jeopardizing their future and New Hampshire's future.
It is their demand for change that makes me believe we can finally bring it to Concord.
Today, we face a fundamental choice for New Hampshire's future.
Do we continue on this path of higher taxes, more spending and massive budget deficits?
Or do we chart a new course with innovative ideas? To really change state government.
It is clear to me there is only one path we can afford to go down.
I have a proven record as a fiscal conservative. At Health and Human Services, I returned over $143 million to the state's taxpayers, while improving the quality of services.
As governor, I'll use my veto pen to make the tough choices. We'll cut taxes and reduce spending to create jobs.
That's how we get our economy moving again. And that's the change the New Hampshire needs.
I am grateful for your support and for all the hard work you have done.
I've asked alot of you this campaign and I will ask once again today - we all need to work as hard as we can today to turn out the vote.
If you stand by me today, I'll stand by you and the taxpayers of New Hampshire every day as Governor.
Thank you and God bless you, 
Looking for a Plumbing, HVAC / Oil and Gas Service Technician to hire. Send to steve@ParadigmPH.com
This message was sent from: ------------------------------------------------------------ Name of sender: James Cardoso Email of sender: jcard71@yahoo.com ------------------------- COMMENTS ------------------------- Guys, As promised, I left you a good review on google.com "I had an issue with my water heater and Paradigm honored their work and went above and beyond to make sure I was happy when the water heater manufacturer DID not. I will not hesitate to call them in the future and would recommend them to anyone who is looking for Plumbing & Heating Repairs/Water Heater Installations/Drain Cleaning! Thanks again!"
I have just became the Hooksett Chair for the John Stephens Campaign. I have yard signs and brochures if anyone needs one. I believe in John and look forward to having a person who stops the spending and help small business people like myself.
Mix it up on Hooksett Old Home Day. New location, new friends and lot's of fun. The day was filled with questions and honest conversations from Plumbing & Heating to BNI to Who is your favorite Canidate...... John Stephens:) The fling rings were flying and Paradigm's mission to have fun was achived. Thank you to my new friends who didn't mind taking time to toss the fling rings. I am already looking forward to next year. Hope to see you there!
Steve Labbe invites you to our BNI Wolf Pack Visitors Day. Come to our Den and meet our Wolf Pack. You will be networking with the finest in the industry. Thursday October 28th 7:30-9:30 AM at The Puritan Backroom Conference Center located at 245 Hooksett Road in Manchester, NH 03104.
