Thank You Jim Fink we appreciate you!!!

Steve, 

I am very pleased with the installation. Your crew was very professional and they left the area cleaner than when they started. I look forward to endless hot water.

We will certainly use your company again and refer friends to you that need work.

 Happy Holidays! 

Jim 

PS: I commend you on your follow-up. Much appreciated.

James Fink  I EVO Merchant Services
direct: 516.962.7800   eFax: 516.560.5800
www.goevo.com

Serenity Place put's their Trust in Paradigm Plumbing and Heating

Thank you very much for the work and the review. We appreciate you! Steve:)

----- Reply message -----
From: "Sharon Drake" <SDrake@serenity-place.org>
Date: Tue, Dec 7, 2010 4:13 pm
Subject: Today
To: "'steve@paradigmph.com'" <steve@paradigmph.com>

Hey Steve:

I just wanted to write a quick note to you and tell you how wonderful your staff who were here in our facility was today!  Absolutely amazing young men!  They were pleasant, introduced themselves to people, asked questions and for help when needed, and went above and beyond!

I asked Ryan if he could check on some locked boxes for our thermostats and within a short period of time I had prices and I told him to go ahead and an hour later they were all installed!  I was shocked as I thought they would have to come back!

Ryan even went and looked at a leak in the Washer Room for us and determined that it was the machine, not the plumbing - he didn't have to do that for us either.

Ryan was my hero today and I wanted you to know!  Really impressive men!

Thank you so much!
Sharo

Job request by Matt Loguidice for assistant property manager needed.

Property Manager Full-time, live-in, Manchester. $25-$40K. Benefits available. Administrative and maintenance skill required. Email resume to : mattloguidice@hotmail.com Paradigm Plumbing and Heating is looking to help the unemployed. Good Luck, Steve

Steve Labbe - Paradigm Thought for Today!

If something good comes from something bad, then something great will come from something good! Words to ponder.

I had a leak on a job and everyone involved was upset. The way we handled the job was I personally went out to the job and soaked up the water. We apologized and got everything back to the way it was. I sent him a card and brownies to let him know that we really did not mean to make the mistake. He was very happy that we took care of this and although he was not happy that it happened, he is happy with the outcome. He trusts us and continues to be a happy client. The leak is the BAD. The nice part was that I received four more jobs from this client which is the GOOD that came from the BAD.

Last night I was thinking if the above can happen that way then if we do something GOOD then we can think that something GREAT will happen. This is the Goal of Paradigm and it happens 98 percent of the time. We go out of our way to make every experience a wonderful one. The GREAT that happens when we reach that goal is we get word of mouth referrals which is the GREAT every company is looking for. Some one told me that people don't care how much you know until they know how much you care. We care and want to thank our clients for the trust they give us each and every day. You, our clients, make Paradigm and we appreciate YOU!!!